Organizations want - and reward - managers who are skilled at the managerial tasks of coaching, counselling, and mentoring. Why? Because good people skills impact employee performance, increasing the company's competitive advantage. Learning how to effectively coach, counsel and mentor could make the difference between your success or failure as a manager!
This seminar provides the participants with appropriate techniques and approaches to train both new and current employees. It also gives participants a systematic way to know what each employee needs - and then help them climb to the next level of individual performance.
Key Objectives
- Defining coaching, counselling, and mentoring.
- Understanding key coaching and counselling processes.
- Evaluating and choosing coaching strategies /styles.
- Giving recognition and effective performance feedback.
- Diagnosing poor performance objectively and thoroughly.
- Developing and presenting performance improvement plans.
- Handling criticism.
- Coaching an employee with an attitude problem.
- Tuning in to communication cues.
- Adapting a progressive discipline process as needed.
Who should attend?
Managers, supervisors, team leaders and HR generalists who are responsible for orientation and performance improvement.
Special features
Interactive session utilizing individual exercises, case studies, role plays and group discussion.
Optional - Coaching Simulation - ( experiential learning)- that tests leadership/coaching values, skills and behaviours in a sport setting.
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