Michael MacLean has provided Aecon with excellent training services over the years. In particular, Michael has provided us with excellent time management and customer service training. Both courses were designed with our core business in mind, so that the material taught during the classroom was relevant to our day to day lives. Michael took the time up front to develop a needs analysis and came back to us with programs that worked for our diverse group of individuals.

Michael possesses excellent training skills and has the ability to transform theory into day to day methodologies that can be applied by all the various levels of employees within the organization.

I would highly recommend Michael to perform a variety of training sessions within Aecon. Half the battle when purchasing a training package, is in the delivery and with large corporations, sometimes you don't get good trainers - they know their stuff, but can't portray it in a way that makes it interesting for others to want to learn. Michael definitely has that ability.


Jeffrey K. Holmes, President
HMS Transportation

We had lots of positive feedback, which should be doubly rewarding for you as hometown presentations are sometimes critiqued more severely than those done by strangers.

We appreciated your ability to take the elements of customer service and relate it to our business. As a limousine company, your presentation reminded each individual staff member of his or her importance in the success or failure of our goal of total customer satisfaction.

We were impressed with your easy-going manner, which ensured participation from all attendees. Your incorporation of both right brain/left brain styles of teaching enabled you to reach all of our staff. It was well organized, filled with valuable information and humour.

You will be pleased to know that your workshop was a catalyst for us to do our own in-house seminar to discuss in greater detail the issues raised in yours and what steps we would implement to improve our Customer Service.

Karla Radka
Orlando, Florida
Many thanks for listening and advising me on 'that issue' when I attended your seminar. I followed through on your input and I was able to obtain some very positive results. You are awesome!

Irving Oil
Saint John, NB
This was one of the best courses I have attended. The presenter was excellent! I would certainly like to attend more courses presented by Michael MacLean.

Dave J. Mathers - Bargaining Chairperson
Suncor - Sunoco
Sarnia, Ontario.
I have attended a number of seminars costing a lot more money that did not come close to the value of this one.

Ken Lees - HR Manager
B.A.A.P.S.N.
Barrie, Ontario
Michael's seminar helped me define my role as an HR professional for my organisation. He also provided me with some valuable tips to modify my behaviour. Excellent seminar leader! Two thumbs up!

John Gillard - Sales Manager
Purdue Pharma
Charlottetown, PEI
Participant feedback was great. They most enjoyed the personality profiles and time management test. These were quite eye-opening ! The case studies were well received .The entire content was clear and relevant to the sales team.

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