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    S.J. is a professional speaker and human resource consultant with over ten years experience in human resource development, specialising in training design and delivery. In the last six years she has delivered more than 500 public seminars to over 15,000 people across Canada, the United States and the United Kingdom.
    As well as presenting public and in-house seminars, S.J. has developed training programs for a national chain of coffee shops, several law firms and has written user-friendly documentation for computer business applications. Clients attending her seminars include blue chip companies (Mercedes-Benz, MCI, Barclays Banks), as well as government agencies.

    Seminar participants repeatedly report on S.J.'s ability to hold their attention through her lively, fun and informative presentation style.

    Educated in Canada, she holds a Bachelor of Arts in history and sociology from the prestigious Trinity College at the University of Toronto, as well as a Bachelor of Business Administration from Brock University.

    As a member of the Junior Chamber International Training Institute, she is a Certified National Trainer, having qualified through courses in Canada and the Netherlands - and through practical experience. S.J. also spent several years as a figure skating coach to both adults and children.

    Services Provided

    • Speaking engagements for conferences, luncheons and association meetings.
    • Training sessions both public and in-house.
    • Course and training programme development.
    • Human Resource Development consulting (policy creation, performance evaluation, coaching & counselling).
    • Individual coaching.

    Courses Taught
    The following list is intended to give you an idea of coaching, training and speaking sessions S.J. can offer your organization. Each course or topic can be adapted to meet the needs of the participants and group size. Courses can be tailored from ½ day to 3 day sessions.

    Communications
    Introduction to Public Speaking
    Speaking in public is the number one fear of adults! In this program we help you to overcome your fears, then present your ideas and information in a logical manner. We finish off by adding style to your presentations.

    How to Make Dynamic Presentations
    This course builds on the 'speech' by adding elements of props, humour and visual-aids. (Suitable for those with some experience.)

    Effective Listening Skills
    How well we communicate involves much more than speaking. In fact, the majority of our time should be spent listening! This course teaches you the basics of listening effectively for content and meaning. Being a good listener also helps develop relationships!

    How to Say What You Mean and Get What You Want
    Are you passive - afraid to speak up? Or are you aggressive - saying what's on your mind in a way that offends others? Neither method is productive. In this course you learn how to be ASSERTIVE - saying what you mean in an effective and non-offensive manner.

    Training & Human Resources
    Training for Non Trainers
    In our jobs we are often called upon to train the newcomer, help our co-workers and nurture our staff. In today's busy workplace we need to make our training efforts brief but effective.

    Introduction to Training Skills
    For new trainers and those who spend a lot of time coaching staff, this course gives the basics on adult learning principles, program development and delivery.

    Performance Evaluations
    Having to evaluate performance is one of the hardest tasks a manager must do. Fear of saying the wrong thing, upsetting people or 'playing' God prevents managers from giving accurate and productive information. This course focuses on preparation, documentation, the interview and forward planning.

    Customer Service
    The Basics of Customer Care
    What does customer service mean? And how can I provide it? This course covers the basics of dealing with customers (difficult or otherwise).

    Handling Difficult Customers
    The customer service position involves using your communication skills when dealing with difficult customers. The secret is to keep your cool and keep the customer returning!

    Adopting a Customer Care Culture
    How to create a customer care culture amongst your staff. It's not enough to say, "How can I help you?" or "Have a nice day!" The customer needs to feel welcome, understood and appreciated.

    Time Management
    Time Management for Work and Play
    Not getting enough done at work yet you have little time for a life outside of work? Then this course is for you. We look at how to use time more effectively to accomplish more and to reach our goals.

    Holding Effective Meetings
    Short and to the point! The best kind of meeting! Learn to get more out of your meetings using an agenda, keeping discussions moving forward and reaching quick competent decisions.

    Miscellaneous
    Setting Business & Personal Goals
    Are you getting what you want out of life? This course helps you to set reachable goals that you can accomplish in both your professional and personal life.